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Delete your metItem account
You can delete your metItem account at any time. You cannot undo this.
To delete only some of your data and keep your account, see Delete some of your data below.
Before you delete: cancel an App Store or Google Play subscription
Deleting your account does not cancel a subscription that you bought in the App Store or Google Play. Apple or Google will continue to charge you. Cancel it first.
App Store: on your iPhone or iPad, open Settings, tap your name, then tap Subscriptions. Choose metItem and tap Cancel Subscription. Apple: how to cancel a subscription
Google Play: open your Google Play subscriptions. Choose metItem and tap Cancel subscription. Google Play subscriptions
Uninstalling the app does not cancel a subscription.
If you bought your subscription on metitem.com, we cancel it when you delete your account. You will not be charged again.
What we delete
- Your account and profile
- Inventories that you own, with their folders and items, for everyone you shared them with
- Our records of your subscriptions and payments
What stays
- Items, folders and changes that you added to other people's inventories stay in those inventories, where you show as "Former member".
- Apple, Google, Stripe and RevenueCat keep their own records of your payments.
- Copies can remain in our backups for a limited period.
- If you answer "Why are you leaving?", your answer and any note stay in our analytics. They are not linked to your account.
To keep a copy, export your items as a CSV file before you delete.
Via the mobile app: Settings → Delete Account
Via the web app: Settings → Danger Zone → Delete Account
By email: Write to support@metitem.com with the subject "Delete My Account". Send it from the email address that you use with metItem.
Delete some of your data and keep your account
You can delete photos, items, folders, inventories and your phone number without deleting your account. You cannot undo a deletion.
- A photo: open the item and choose Edit (in the app, this is the pencil icon). Then select × on the photo. On a computer, the × shows when you move the pointer over the photo. In the app, you need an internet connection to do this.
- An item or a folder: in the list, choose Delete in its menu (⋮). Or select it, and then choose Delete. When you delete a folder, we also delete the items and folders in it.
- An inventory: open My Inventories. On metitem.com, select the trash icon on the inventory. In the app, open the inventory's menu (⋮) and choose Delete. We delete its folders, items, documents, customers, vendors and Activity History, for everyone you shared it with.
- Your phone number: on metitem.com, open Settings. Under Profile, choose Edit. Delete the number in the Phone Number field, and then choose Save Changes. You cannot remove it in the app.
What you can delete depends on your role in the inventory. The owner and people with the Admin role can delete photos, items and folders. People with the Member role can delete photos, but not items or folders. People with the Viewer role cannot delete photos, items or folders. Only the owner can delete an inventory. The app shows only the inventories that you own. For an inventory that someone shared with you, use metitem.com.
When you delete a photo, we also delete it from our storage. When you delete an item, a folder or an inventory, we also delete the photos and files in it from our storage. In some cases we keep a photo or a file. For example, we keep it when another item still uses it.
What we keep
- The inventory's Activity History keeps its entries about deleted items and folders. These entries include the names, and some also include details such as quantities and prices. People who can open the inventory can still see these entries. We delete these entries only when the whole inventory is deleted.
- Sales and purchase documents, such as orders and invoices, keep the names, quantities and prices of the items on them.
- Alerts and messages that we already sent, for example low-stock alerts, are not deleted.
- Data that we already sent to services that you connected, such as Slack, Microsoft Teams or QuickBooks, stays in those services. When you delete an item or a folder, we can also send a message about it to Slack, Microsoft Teams or a webhook, if you set this up.
- Our product analytics about how you use metItem are not deleted.
- Copies of deleted data can remain in our backups and caches for a limited period.
To ask us to delete other data, email privacy@metitem.com. Send it from the email address that you use with metItem, and tell us what you want us to delete.
Common Topics
How do I cancel my subscription?
It depends on where you bought it. On metitem.com: open Settings → Billing & Subscription → Manage Billing. In the App Store: on your iPhone or iPad, open Settings → your name → Subscriptions. In Google Play: open your Google Play subscriptions. Deleting your account or the app does not cancel an App Store or Google Play subscription.
How do I restore my purchases on mobile?
Open the app → Settings → Billing & Subscription → Restore Purchases.
Can I use metItem on multiple devices?
Yes! Sign in with the same account on any device and your own inventories sync automatically. Inventories that others share with you open on metitem.com for now.
How do I invite team members?
Open the inventory → Team → Add Member on the web, or the More (⋯) menu → Add User in the app (full seats only; add viewers on the web). The Free plan is single-editor — one full-access user plus up to 2 read-only viewer seats per inventory. Paid plans add more full seats, starting with Essential.
Is my data secure?
Yes. All data is encrypted in transit and stored securely on AWS infrastructure.
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