Frequently asked questions
Quick answers to the questions we hear most often.
Is metItem really free?
Yes — the Free plan includes 100 items, one full-access user, and unlimited separate inventories, with no credit card required. See pricing for the paid tiers.
Can I use metItem on my phone?
Yes. metItem is available on iOS and Android, and the mobile app syncs with metitem.com. The phone keeps working with no signal and sends its changes when it is back online, so metitem.com shows the same numbers.
Can I invite my team?
Yes. The Free plan is single-editor — one full-access user plus up to 2 read-only viewer seats per inventory. Paid plans add more full seats, custom roles, and SSO on higher tiers.
Can I import items from a spreadsheet?
Yes. The Items tab has a Bulk Import that takes a CSV with your item names, codes, quantities, prices, and units. You can preview before committing.
Can I export my data?
Yes, on any plan. You can download an inventory's items as a CSV at any time. The file holds the name, code, description, quantity, minimum level, price, unit and folder for each item.
How are item codes handled?
Item codes are unique within each inventory. If you try to use a code that's already taken, metItem will offer to open the existing item or let you pick a different code.
Can I print barcode / QR labels?
Yes — QR labels from the Essential plan up, barcode labels from Ultra up. Print labels for one or many items at a time. Scanning a code is free on every plan and metItem enters an item's code for you, so you do not type it. There are also free barcode and QR label generators at metitem.com/tools that need no account.
How do I cancel my subscription?
It depends on where you bought it. If you bought it on metitem.com, cancel it on the Billing page in your account settings. If you bought it in the App Store or Google Play, cancel it in your App Store or Google Play subscriptions. Your subscription stays active until the end of your current billing period. After that, you keep access to your data on the Free plan.
Where is my data stored?
Your data is stored on Amazon Web Services (AWS) in the United States, with images on Amazon S3 and the database on Amazon RDS. We never sell your data.
How do I get help?
Email us at support@metitem.com or visit the support page. We respond within 1–2 business days.
Still stuck? Contact us and we'll help.